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FAQ
Frequently Asked Questions
Payments
You should review your lease to determine exactly what you are required to pay. You will receive a monthly statement. Please keep in mind that these statements may not be accurate if your lease is up for renewal or if you have given notice to vacate. In this case, you should contact your leasing office for the exact amount due.
Ovation encourages electronic payments through our Resident Portal. You can schedule these for automatic withdrawal or make a one-time payment anytime.
We accept other forms of payment as well. For what’s accepted at a specific community, please contact the leasing office.
Accepting rental payments in advance may result in exceeding limits on the amount of security that can be withheld and may trigger other security deposit rules. Therefore, Ovation will not accept rent in advance of when it is due. However, rent can be scheduled as a recurring payment in the resident portal.
Fees
Fees and deposits vary by community, so the best way to see what applies to a specific apartment is to explore that property’s page directly. To make budgeting simple, we advertise a total monthly leasing price for each community—so you can see your all-in cost up front, without surprises. Learn more about all-inclusive pricing at Ovation.
Pets
Ovation knows your pets are you family, so our pet policy is broad enough to welcome most dogs and cats in our communities. We will accept pets up to 29″ at the shoulders with a maximum weight of 80 lbs. Pet fees vary based on size so please contact the community for further details. Breed restrictions do apply, including but not limited to Pit Bull, Rottweiler, Doberman Pinscher, and Chow, and management reserves the right to decline a pet based on breed-specific concerns or individual temperament. Verified service and assistance animals accompanying a resident with a disability are not charged pet fees, provided documentation is submitted to management prior to move-in.
Floor Plans & Availability
Although we make every attempt to keep availability information updated in near real-time, applications can be submitted at any time, and availability status can change quickly. Applications for apartment homes will be accepted on a first-come, first-served basis and are subject to the availability of the apartment and apartment type requested.
Leasing
An Application for Residency must be completed and maintained for each person 18 years of age or older who will be living in the apartment and/or is on the lease agreement. A separate Application will be needed from anyone guaranteeing the lease obligation.
The Fair and Accurate Credit Transaction Act of 2003, also known as The FACT Act or FACTA, was designed to prevent, detect and mitigate identity theft. Each applicant is required to provide a copy of a valid driver’s license, passport, or other acceptable government-issued identification in person prior to taking occupancy of the premises in order to comply with the requirements of The FACT Act. Note that the identification presented at move-in must match the identification presented with the Rental Application.
Each person must complete an application and will jointly qualify for the apartment. Each roommate is fully responsible for the entire rental payment, and each must execute the Residential Rental Agreement (Lease) and its supporting documents.
For specific information on what is considered when determining approval, please contact the appropriate leasing office.
Because Ovation has entered a lease with you having approved your application, you are not allowed to sublet your apartment.
Refer to your lease agreement for lease buyout information.
For most communities, you can access your lease agreement in the Resident Portal. You can also contact your management office to obtain a copy.
The terms for early termination vary by property and can be found under the Termination clause of your lease agreement.
Standards may differ by property or based upon unique floor plans. Please contact the appropriate leasing or management office with any questions. All occupants 18 years of age or older must complete the application process and, after approval, execute the lease.
Residents will need to purchase a renter’s insurance policy to protect themselves in the event of a loss. They are required to present a renter’s insurance certificate before moving in. Ovation does not hold any responsibility for a resident’s personal belongings in the event of damage, theft, or any other loss.
At select communities, we have a damage waiver program. Please contact the leasing office of your desired community for more information about the program.
You will need to set up all necessary utilities for your new apartment home in your name, effective for your move-in date. Proof will be required prior to move-in. Your reservation sheet lists all of the phone numbers for the utility providers.
Ovation requires a 60-day written notice to vacate your apartment at the end of your lease agreement. You can get a form from anyone in the office. If you wish to vacate prior to your lease agreement’s expiration date, please see the policy for early termination in your lease agreement.
